FAQs

Mobile Check Deposit FAQs
Snap it, send it, spend it, or use online banking to manage it.

How do I access Mobile Check Deposit?
Mobile Check Deposit is available to Middlesex Federal Online Banking Users who download our mobile app. 

If you already have the mobile app, simply Log In and click on the Mobile Deposit tab to use this feature. To register for Online Banking, go to MiddlesexFederal.com. Once you are registered, visit your App store to download the Middlesex Federal mobile app.

How do I make a deposit?
Use your smartphone or tablet to Log In to the Middlesex Federal mobile app and click on the Mobile Deposit tab. Snap a picture. Click Make Deposit to deposit your check in your Middlesex Federal account. Spend it, save it, or use online banking to manage it.

What types of checks can be deposited using Mobile Check Deposit?
Most domestic checks (personal and business) made payable to you can be deposited. Money orders, cashier’s checks, or traveler’s checks, drawn on or payable at or through a United States bank can also be deposited using Mobile Check Deposit.

What types of checks cannot be processed through Mobile Check Deposit?
Third-party checks, checks containing alterations to any of the fields, international checks, and checks not payable in United States currency will not be accepted.  Confirmed check deposits are subject to further verification.  Middlesex Federal reserves the right to refuse a deposit for any reason. If your deposit was not accepted, an email notification will be sent to you within one business day.

How should I endorse the check?
Your signature and “For mobile deposit only at MFS.” is all you need to write on the back of the check. If the check is made payable to you and other individuals or entities, signatures from all parties listed on the check must be included.

Is there a limit to the number of checks or the dollar amount that I can deposit?
One check per deposit can be made, up to 15 checks per business day, and 100 checks per month. The maximum amount of a single check you can deposit is $2,500. The maximum amount per business day is $5,000. The maximum amount per month is $10,000.

When can I make a mobile deposit to Middlesex Federal?
Online Banking, Mobile Banking, and Mobile Check Deposit are available 24/7, including weekends and holidays, except during routine maintenance downtime.

What type of account can I deposit to?
Middlesex Federal checking, money market, and savings accounts (statement, passbook, and club) accept mobile deposits. A drop-down menu will include a list of accounts that are available to you. The total for each check must be deposited into one account. Online and Mobile Banking can be used to transfer funds from one account to another. Online transfers cannot be made from passbook, club, and CD accounts.

How do I know that my deposit has been received and accepted?
After you click on Make Deposit, a confirmation message stating that “Your check has been deposited.” will appear.  Confirmed check deposits are subject to verification. Middlesex Federal reserves the right to refuse a check deposit for any reason. If your deposit was not accepted, an email notification will be sent to you within one business day. 

What should I do with the original paper checks after deposits are made?
Keep the checks in a secure location for at least 14 calendar days. Destroy the checks after you have confirmed that the deposit has been credited to your account.

Who do I contact if I have questions?
Call 617-666-4700 to speak to a Customer Service Representative or send us an email.

Check your inbox, not your mailbox.  Enroll in eStatements today.
View or download current or past deposit statements and loan bills whenever you need to reference them. They can't be misplaced, lost, or intercepted in the mail.  Each month, we'll send an alert letting you know when your statement is available.  All you need to do is enroll.

It's Free:  All you have to do is enroll.

It's Fast:  eStatements offer instant and secure access to the same information included in your paper deposit statement and loan bill.  Each month, we'll send an email alert letting you know it is available. 

It's Paperless:  Go green.  View or download current or past deposit statements and loan bills whenever you need to reference them.  They can't be misplaced, lost, or intercepted in the mail.

Enroll today for faster, secure, online statement access.  

Already an Online Banking  Customer 
1) Log In and click on the eDocuments tab.
2) Click "View eDocuments" to review the online agreement.
3) At the bottom of the agreement, there will be a confirmation number.  Enter the confirmation number where prompted and click "Accept". DO NOT copy and paste this number.

Register for Online Banking and Enroll
1) Click here to access the Online Banking New User Registration form.
2) Review and "Accept" the online agreements.
3) Complete the Registration Form and click "Submit"
4) Within Online Banking, click on the eDocuments tab.
5) Click "View eDocuments" to review the online agreement.
6) At the bottom of the agreement, there will be a confirmation number.  Enter the confirmation number where prompted and click "Accept".  DO NOT copy and paste this number.

We're Here To Help! 
Questions, or to request Online Banking registration or eStatement enrollment assistance, send us an email or call us at 617-666-4700. 

Online Banking registration required for eStatement enrollment.  Access currently not available on mobile app.
eStatement enrollment may differ for business customers.  Contact a Customer Service Representative for assistance. 

How do I report a lost or stolen debit/ATM card? 
Notify us immediately if your card has been lost or stolen. 

24 Hour Hot Card Service
Domestic Toll Free:  833-337-6075
International Collect Call:  614-564-5105

Online & Mobile Banking Users
Log In to deactivate, reactivate, or request a new card.

24 Hour Automated Telephone Banking
Call 1-888-9-MIDDLE (1-888-964-3353) for account access, rates, or to report a lost or stolen debit/ATM card. 

For account access, first time users will need to enter the last four digits of their social security number and follow the prompts to choose a PIN.

Remember to notify any merchants that use your card for scheduled pre-authorized payments.

ABA Routing Number FAQs

What is Middlesex Federal's ABA routing number?
Middlesex Federal's ABA routing number, or transit number as it is sometimes called, is 211370150.

What is the purpose of a routing number?
Assigned by the American Bankers Association (ABA), a routing number is a unique, nine digit number that identifies a bank in the United States. No two routing numbers are the same.

Why do I need to know my bank's routing number?
There are several situations that require you to provide your bank's routing number.  It is required to set up direct deposit of payroll, government benefits, or tax refund.  It is also required to set up transfers between deposit accounts at other financial institutions; as well as person-to-person account transfers.

Where can I locate Middlesex Federal's routing number?
Middlesex Federal's routing number is located at the bottom of each page of our website. It is also printed on your checks. It is the first nine-digit number on the bottom left corner of each check.  Your account number is the second set of numbers, followed by the check number.

Mortgage Payment FAQs
Protect Your Credit Score    |   Go Paperless   |   Enjoy More Free Time

Set Up Automatic Loan Payments
Scheduling your mortgage payment to automatically come out of your checking account is easy!  Click below to download, complete and send the authorization form to us by secure email, mail, or in person at any Middlesex Federal location; we'll take care of the rest.

AUTOMATIC LOAN PAYMENT AUTHORIZATION FORM

Schedule One-Time or Recurring Online Loan Payment
To make one-time or recurring payments online,  follow the instructions below.  Once you register for Online Banking, you'll also have the added benefit of viewing your tax documents online.

1.  Log In or Register for Online Banking to schedule one-time or recurring loan payments.

ONLINE BANKING LOG IN

NEW USER REGISTRATION

2. Click "Pay Now" located to the right of your account. 

3.  To schedule a loan payment using funds from your Middlesex Federal account, complete the "Pay a Loan" section for a one-time payment or the "Scheduled Transfers" section to set up recurring payments.

NOTE:  To schedule an online loan payment using funds from your account at another institution will require you to create a bank-to-bank transfer link.  To do this, click on the Transfer tab and select bank-to-bank transfers. You'll be asked to verify micro-deposits (amounts less than $1) that will be deposited into and removed from your external account.  Once your account has been verified, it will be included with your other accounts listed in the drop-down menu.  

4.   Questions?  Use our Online Banking Message Center to send us a secure email.  Or, complete and submit the form on this page.  We'll gladly answer your questions or assist you.